Exchange Only Policy
We dont accept returns on our items, however we do accept exchanges for store credit. Due to the fact our items are hand crafted and Custom made we can only exchange it if you are not satisfied.
Terms for Exchange:
- MUST BE WITHIN 7 DAYS of receiving the item (verified by tracking status)
- ALL CANCELED PREORDERS AND EXCHANGES ARE SUBJECT TO NON-DISPUTABLE 20% RESTOCKING FEE!!!!
- Item must be in same condition as it was mailed out to customer
- Must be returned in same packaging
- No wear or usage on item
- Store credit will be givin once item is received, therefore we recommend our customers make sure the item is well packaged and insured with tracking.
- Customer is responsible of item while in transit. Until it is in our hands we can not take responsability.
FOR CUSTOM PRE-ORDERS:
Your payment secures the item while it is being hand made for YOU. Pre-orders CANNOT be canceled. you are given the option of recieving another item in exchange or taking store credit in the amount of the pre-order.
Simply email us and we will issue you STORE CREDIT in the form of a code.
Unlike other sites, our items are consiously priced. Therefore being that we are a small business on the rise we can only offer advice on how to keep your items looking brand new.
We recommend cleaning (as would any respecatble jewelery store)
Since the items are custom made and hand crafted, they are also delicate.
Sterling silver is very delicated as is, since it is composed of 92.5% PURE SILVER and 7.5% COPPER. The copper gives it its durability since silver bends easily.
That being said, always becareful how you put on the bracelets. Just like anything dainty it can get caught easily.
In a situation like that, we recommend taking it to your local TRUSTED jeweler to get fixed. normally welding prices do not exceed $10 dollars.